Ordering and Payment:
What payment methods do you accept?
We accept Visa, Mastercard, Diners Club, Discover, Apple Pay, Google Pay, and Shop Pay.
What currency are your prices shown in?
All prices on our site are listed in Australian Dollars (AUD).
Is my payment information secure?
Yes. Our checkout uses SSL encryption and complies with PCI DSS standards. We never see or store your full card details. See our Payment Policy for the full breakdown.
Can I change or cancel my order after placing it?
Once an order is placed, we're often unable to modify or cancel it, since orders are processed quickly to get them to you sooner. If you need to make a change, contact us as soon as possible at info@onyxwears.com and we'll do what we can.
Shipping and Delivery:
Do you ship within Australia?
Yes, we currently ship to addresses across Australia only, including PO Boxes.
Do you ship internationally?
Not at this time. We're focused on serving Australian customers only.
How much does shipping cost?
Shipping is free on every order within Australia.
How long will my order take to arrive?
Orders are typically processed within 2-3 business days, with delivery taking an additional 3-6 business days in transit, so most orders arrive within 5-9 business days total from when you place your order. Orders placed before 3:00 PM AEST/AEDT are processed the same business day.
How can I track my order?
You'll receive a shipping confirmation with tracking details once your order ships. For any questions about a specific order, email us at info@onyxwears.com.
Returns and Exchanges:
What is your return policy?
We offer returns within 14 days of delivery. Items must be unworn, unused, with tags attached, and in their original packaging. Swimwear must have its hygienic liner intact and undamaged, with the original hygiene seal (if applicable) not removed.
How do I start a return?
Email us at info@onyxwears.com and we'll send you full instructions, including where to send your item.
Do you offer exchanges?
We don't offer direct exchanges right now. The fastest way to get a different size or style is to return your original item and place a new order for what you'd like instead.
When will I receive my refund?
Once we've received and inspected your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take a little longer to post it on their end.
Can swimwear be returned?
Yes, as long as the hygienic liner is intact and the hygiene seal (if applicable) hasn't been removed. This is standard practice for swimwear and helps us maintain hygiene standards for all customers.
Sizing and Fit:
How do I find my size?
Each product page includes a size guide specific to that style. Since fit can vary between styles, we recommend checking the size chart on the item you're interested in before ordering.
What if my item doesn't fit?
No problem. As long as it's within 14 days of delivery and meets our return conditions above, you can return it. See "How do I start a return?" above.
Customer Support:
How can I contact customer support?
Email us anytime at info@onyxwears.com, or call +1 802 857 8494.
What are your support hours?
Monday - Friday: 9:00 AM - 5:00 PM AEST/AEDT
Saturday - Sunday: Closed
We aim to respond to all inquiries within 24 hours.