Privacy policy

Last updated: August 22, 2026

OnyxWears, managed by GOSS ECOM LLC, operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). OnyxWears is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise interact with our Services.

Please read this Privacy Policy carefully. By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Personal Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our Services.

This may include:

Contact Information: Name, email address, phone number, billing and shipping address
Payment Information: Payment details processed securely through our payment providers (we do not store full credit card numbers)
Account Information: Username, password, and preferences
Order Information: Purchase history, cart activity, returns, and exchanges
Communications: Messages sent to our support team
Device Information: IP address, browser type, and device identifiers
Usage Data: Pages visited, time spent, and interactions with our website

How We Collect Information

We collect information:

Directly from you when you place an order, contact us, or create an account
Automatically through cookies and similar tracking technologies
From service providers (such as payment processors and analytics tools)
From marketing and advertising partners

How We Use Your Information

We use your personal information to:

Process and fulfill orders, including shipping and returns
Provide customer support and respond to inquiries
Improve and personalize your shopping experience
Send transactional and marketing communications (you may opt out at any time)
Prevent fraud and ensure security
Comply with legal obligations

How We Share Your Information

We may share your information with:

Shopify and service providers (payment processing, shipping, analytics, hosting)
Marketing and advertising partners to deliver relevant ads
Third parties when required by law or to protect our business and users
Business transfers (e.g., merger, acquisition, or sale of assets)

All third parties are required to handle your data in accordance with applicable privacy laws.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services.

To learn more about how Shopify uses your information, visit: https://www.shopify.com/legal/privacy/app-users

You may also manage your data through Shopify's privacy portal: https://privacy.shopify.com/en

Cookies and Tracking Technologies

We use the following cookies and tracking technologies on our site:

Necessary Cookies - Required for the site to function (cart, checkout, login)
Analytics Cookies - We use Google Analytics (GA4) to understand how visitors interact with our site, including pages visited and time spent
Advertising Cookies - We use Google Ads conversion tracking and remarketing tags to measure ad performance and show relevant ads to previous visitors across Google's network

You can opt out of Google's personalized advertising at adssettings.google.com or learn more at google.com/policies/privacy/partners.

You can control or disable cookies through your browser settings, though this may affect site functionality.

Your Rights and Choices

Depending on your location, you may have rights to:

Access your personal information
Request correction or deletion
Request data portability
Opt out of marketing communications

Australian customers: under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have the right to access and correct the personal information we hold about you.

To exercise these rights, contact us at: info@onyxwears.com

We may need to verify your identity before processing your request.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no system is completely secure.

We retain your information only as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes

Children's Privacy

Our Services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

International Users

Your information may be transferred and processed outside your country, including in the United States, where our business is registered and operated. Where required, we use appropriate safeguards for international data transfers.