Refund policy
We offer returns on all approved orders within 14 days of delivery. Return shipping costs are the responsibility of the customer unless the item arrives defective, damaged, or incorrect.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. For swimwear specifically, the hygienic liner must be intact and undamaged, and the original hygiene seal (if applicable) must not be removed. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@onyxwears.com
If your return is accepted, we will send you instructions on how and where to send your package. The customer is responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
You can always contact us for any return question at info@onyxwears.com
Return Address: 13 Waine St, Darlinghurst, NSW 2010, Australia
Order Cancellations
You may cancel or make changes to your order within 2 hours of placing it. After this window, your order enters processing and can no longer be modified or cancelled. Please contact us at info@onyxwears.com as soon as possible if you need to cancel.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get you refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as custom products (special orders or personalized items). Swimwear returned without an intact hygienic liner cannot be accepted for hygiene reasons. Please get in touch if you have questions or concerns about your specific item
Exchanges
We do not offer direct exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, refunds will be processed and issued to the original payment method within 10 business days after your returned item has been received and inspected.
Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@onyxwears.com
Contact Information
Email: info@onyxwears.com
Phone: +1 802 857 8494
Company Information
Store Name: OnyxWears, managed by GOSS ECOM LLC
Company Address: 340 W Ross Ave, Tampa, FL 33602, USA
Business Hours
Monday - Friday, 9:00 AM - 5:00 PM AEST/AEDT
Saturday - Sunday - Closed
We typically respond within 24 hours.
Warehouse / Returns Address:
13 Waine St, Darlinghurst, NSW 2010, Australia